We're on a mission to create technology that lets governments of all sizes deliver for the people.
For our customers, that means you have so much more than a customer implementation and support manager. You have a strategic and operational partner who is eager to pull out all the stops to make an impact in your community. Fast.
We’re here to maximize that impact as soon as possible, while requiring minimal time investment from you and your team. This starts the moment you sign with us and continues to renewal and beyond.
We’re here to maximize that impact as soon as possible, while requiring minimal time investment from you and your team. This starts the moment you sign with us and continues to renewal and beyond.
“The process was seamless. The team is the experts, and I turn to experts when I don’t know something. They took it step by step, defined what success looked like, and were extremely professional and flexible.”
Brandon Hennes
City Administrator, Omro, WI
So, what's that look like?
Start with Goals
Your dedicated Account Executive (AE) and Customer Success Manager (CSM) immediately sync on your organization’s goals so your CSM can hit the ground running.
Seize the AI Day
At kickoff, your CSM will work with you to get your AI Search or Chat live (Yes! The first meeting!), as well as establish success metrics to help you see the ROI of your investment materialize.
Put to the Test
Voice customers can begin testing the AI over the phone immediately after kickoff. Then, we use the priceless feedback to ensure the system is delivering the value you were hoping for.
Zero to Workflow
For CRM and Workflow, your CSM will build on the discovery work of your AE to identify your biggest pains. Then, we develop a prioritized plan for digitizing your most critical processes.
Implementation Measured by Impact
Onboarding isn’t complete just because a checklist is done. We define success by the impact you make. From day one, we align with the outcomes that matter most to your team, like faster process completion, higher resident engagement, or improved SLA compliance, and make them visible through customizable dashboards.
Sleeves Rolled and Ready to Work
Your time is valuable, and our goal is to make this easy for you. Our CSMs take initiative, handle the heavy lifting, and go the extra mile to get your team up and running with minimal demand on your bandwidth.
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“We could not be more pleased with their customer service and their expertise in helping us with process improvement.”
Justin Amos
Executive Director of Intergovernmental Relations, Gaston County, NC
Tailored and Strategic
Your CSM isn’t just executing a project—they’re your partner in making a meaningful impact. With a deep understanding of your goals and challenges, they’ll help you shape a rollout that fits your organization and makes a difference for your staff and residents alike.
As Fast as You’re Ready to Go
We move at the pace of your organization’s readiness, adapting to each department’s appetite for change. We’ll guide you through each phase of onboarding with a clear plan, adapting as needed to support progress across different teams.
AI Search & Chat
Live in as quickly as one day.
Forms & Workflows
Have your first ready in under a week.
AI Voice
Operational in as little as four weeks
You’ve Launched, So Now What?
The fun is just getting started. You’re officially part of the Polimorphic Community—a crew of game-changers transforming local government with the power of AI. Buckle up, because we don’t just provide software—we build partnerships that last. Here’s what you can expect as a member of this impactful community:
Are you ready to become a Service-First Government?
Request Demo
