Officials in the resort town have launched the AI-powered chatbot as part of an effort to improve visitors’ digital user experience.
Software for a Better Resident Experience
Comprehensive Suite of Software
Trusted By Hundreds of Agencies
Check out just a few of our game-changing customers.
Residents Access Municipal Services Independently
Enable busy residents to access services at their convenience. Create 24/7 access to services and information without residents having to call or make a trip to city hall. We help you get the easy things right so you can focus on the big issues.
Breaking Down Department Silos
No more searching through email chains. Collaboration across departments is made easy as cases automatically pass to the next person to complete. All attachments, approvals, and notes in a case are stored in a centralized database for staff to access.
Security & Compliance
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Organizational Security
To minimize risks of organizational access and exposure, we adhere to least privilege principles. We limit access to servers to our CTO/CSO via AWS private keys. Both production and development database access is restricted and monitored.
End-to-End Encryption
All data in transit is strongly encrypted. All requests are sent securely using TLS protocols, AES256 encryption, and SHA2 signatures. Passwords are salted and hashed. Access tokens are 256-bit and hashed when stored in the database.
Secure Data Infrastructure
Polimorphic's cloud infrastructure is an ISO 27000/SOC 1 and SOC 2 compliant data center. Our data infrastructure is also NIST, FIPS, FISMA, and HIPAA compliant. Our servers and data stores are hosted in U.S. data centers to ensure FOIA compliance.
"Polimorphic really allowed me to expand my duties to more city management and less when it comes to organizing and managing files."
Joe Samaniego
City Manager Tangent, OR
"It has gotten a lot easier to ensure consistency and make sure that people are following the process daily. The platform is instrumental in helping us document equipment checks and pass along vital call information."
Jeremy Gregg
911 Director Polk County, NC
"[Polimorphic] has become a filing system now as well. My staff is still uploading everything, even if somebody comes in person."
"Using Polimorphic, we are able to mirror the state's audit process by uploading documents at each step of the audit for each district. This allows subsequent reviewers to quickly verify the documents are present, rather than digging through files, expediting the review process."
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Seth Derner
QA Specialist
"We could not be more pleased with their customer service and their expertise in helping us with process improvement."
Justin Amos
Chief of Staff Gaston County, NC
"If generative AI can help a resident find their answer and present it in a plain-language, usable format, we’re helping to ensure that everyone’s time is respected and used well."
Doug Matthews
Assistant City Manager City of Grand Rapids, MI
"Polimorphic has provided us a better way to get feedback from our citizens. The customizable solution gives us the opportunity to interact with citizens in a more efficient and effective way across our entire organization."
Marche Pittman, MSMIIT
County Manager, Polk County Local Government
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