Residents Can Apply, Track, and Get Help in One Place

Starting with AI Front Desk, residents can find applications, ask questions, and complete their submissions in one guided flow. No confusing website or phone tree required. After submission, they can log in anytime to track their request step-by-step, just like a delivery tracker.

One Tool, Unlimited Use Cases

It's so much more than permitting. Your team can build the exact form it needs, whether it’s a building permit, a records request, or something entirely unique to your community. (Like an application for a fortune teller license. Yes, we have one of those!) Add conditional logic, routing, and rules-based approvals, no code required.

Need documentation? Turn every submission into a downloadable PDF for clean audit trails.

Up to 75% Decrease in Walk-In Visits

“Service demands are not getting any less, and saving time is saving money. Polimorphic helps us get ahead of the process. We’re not losing paper or getting things shuffled around. Plus, the application and payment in one system makes our jobs so much easier.”

- Andy Pederson, Village Manager, Bayside, WI
‍

Read the Case Study

Residents Get Faster Applications, Fewer Office Visits

Quick Results

Permits approved up to 3 months faster thanks to AI, automation, smart routing, and instant approvals for low-risk forms.

Track Every Step

Residents can log into the CRM anytime to see the status of their request—no need to call or follow up.

Anytime, Anywhere

Submit and track applications online. They can even complete simple forms with one call using Voice AI.

Guided Applications

Forms adapt in real time based on answers, helping residents complete them accurately the first time.

Governments Get Less Manual Work, More Process Control

Built-In Efficiency

Conditional logic and auto-approvals handle simple requests automatically, no staff time required.

Audit-Ready

Automatically generate downloadable PDFs for each submission to simplify compliance and reporting.

Knowledge Retention

New staff can easily see the process, and you have a single source of truth in case someone retires or is away on vacation.

Less Back-and-Forth

Reduce status calls and prevent dropped handoffs with real-time tracking and clear ownership of every step.

Integrated with Our AI Front Desk & CRM

Workflows is fully integrated with all the tools in the Polimorphic platform. Voice AI can guide a resident through a permit application over the phone, and Chatbot support and CRM syncing ensure no interaction is lost, and every step is tracked.