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case-studies

Case Studies

AI Search

Castle Pines Enhances Accessibility for Residents and Improves Compliance with AI Search

Recognizing the need to provide residents with easy access to information while maintaining compliance with Colorado’s accessibility regulations, Castle Pines implemented Polimorphic’s AI Search.
Castle Pines, CO
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CRM & Workflows

How Polk County, North Carolina, Leveraged Polimorphic to Streamline Disaster Response

When Hurricane Helene swept through North Carolina, it caused more than 100 fatalities and ​​damaged over 73,000 homes. For Polk, a close-knit community known for its scenic beauty, this was the biggest disaster it had experienced. After storm recovery, priorities turned to damage assessments. Polk County needed an innovative solution that addressed these challenges efficiently and quickly.
Polk County, NC
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CRM & Workflows

Tooele County, Utah Recorders Department Increases Document Processing Capacity, Customer Service, and Data Accuracy

In recent years, the Tooele County Recorder's Office faced a dramatic increase in document volume, tripling the amount of work while maintaining the same staff size. The complexity of the documents being processed also grew, with more subdivisions and development projects adding to the workload.
Tooele County Recorder Office
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CRM & Workflows

Gaston County, NC’s Department of Social Services Improves Internal Efficiency and Doubles Foster Inquiry Applications with New Workflows

The Gaston County DSS strives to protect, care for, and empower children and adults who are temporarily or permanently unable to care for themselves. In this vital work, the hard-working team faced challenges across three key processes: handling day sheet audits, managing adoption specialty referrals, and processing foster interest notifications and applications.
Gaston County, NC, Department of Social Services
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CRM & Workflows, AI Search & Chat

Village of Bayside Transforms Resident Services, Saving Hundreds of Staff Hours Annually

As with many other communities across the country, Bayside was feeling the squeeze of increasing service demands with limited resources. As well as a high number of retiring employees, leading to the loss of institutional knowledge and complicating efforts to maintain service levels. The team was spread thin as they worked to meet the growing expectations of their community.
Village of Bayside, WI
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911 Emergency Services

Enhancing Shift Changeover Processes in 911 Communications

Polimorphic’s platform has standardized and elevated Polk County’s 911 communications shift changeover process, providing a reliable, user-friendly solution that improves consistency, compliance, and operational efficiency.
Polk County, NC
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CLERKS OFFICE

Saving time and collecting data by digitizing record requests

Borough clerks and staff have been able to respond to requests quicker and plan their workload rather than reacting to the constant interruptions of emails and walk-ins. Their time has been freed up for their other responsibilities
Prospect Park, NJ
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CLERK & ADMINISTRATOR’S OFFICE, POLICE DEPT.

Accelerating collaboration, breaking down silos

Polimorphic streamlines communication between departments by using automations to move and track case progress and provide data to decision makers.
Prospect Park, NJ
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front desk

Reimagining customer service with front office tools and AI support

Online forms and AI features linking into a CRM empowers a small but talented municipal staff to provide their residents with the best possible service 24/7.
Prospect Park, NJ
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COURT / FRONT DESK

Improving Accessibility and Efficiency with AI and Multilingual Integration

The Passaic County Surrogate's Court, led by the Honorable Zoila Cassanova, has integrated AI technology to provide seamless and multilingual services to residents.
Passaic County, NJ Surrogate’s Court
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Streamlining Code Enforcement

Getting time back after digitizing and tracking code enforcement. Helping City officials and staff can efficiently track and manage code compliance, freeing up their time for other critical tasks and community engagement.
City of Tangent, OR
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Enhancing Relationships with the Community (CRM)

Improving Citizen Engagement through Enhanced CRM. City officials can better manage citizen interactions and maintain comprehensive records, leading to improved community engagement and service delivery.
City of Tangent, OR
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