AI and Government Efficiency: How Artificial Intelligence Is Transforming Public Services
With growing adoption of AI in local government, public agencies are seeing tangible gains: faster service delivery, more efficient internal operations, and greater satisfaction among both staff and constituents. As AI tools become more accessible and user-friendly, now is the time for agencies to experiment, adapt, and lead the way in government digital transformation.
From high call volumes and complicated software stacks to gaps in language accessibility and resource constraints, we encountered recurring themes that highlight where the right tools and the right partners can make a meaningful difference.
Introducing Connected Communities: A Smarter Way for Cities and Counties to Serve Residents—Together
Residents don’t think in terms of “who runs what”—they just want answers. Now, your AI front desk can meet that expectation, and your agencies can work together more efficiently in the process.
More Than a Chatbot: Why AI Concierges Are the Future for Local Government
The future of local government customer service isn't just a chatbot. It’s an AI Concierge—a multichannel assistant designed to meet residents where they are, on every platform they already use.
Who Handles This? Why Questions Get Lost Between Counties & Cities
It’s not because residents aren’t paying attention. It’s because the structure of local government is often invisible to the people it serves. Most residents don’t understand the difference between what the county does and what their city handles—and frankly, they shouldn’t have to.
Celebrating the 2025 Polimorphic Service-First Award Winners
The 2025 Service-First Award Winners have demonstrated a commitment to leveraging technology to enhance resident engagement, streamline government operations, and set new standards for public service.
[ON DEMAND] How AI Can Make Government Services More Accessible for All Communities
Local governments serve diverse populations with unique needs—but navigating services and processes can often be complex and frustrating for residents, especially for non-English speakers, underserved communities, and individuals with disabilities.
What's New for Polimorphic Customers: See New Features and How to Make the Most of Them
Hold on tight and get ready for a fun ride through our latest and greatest features. In this session, we’ll walk through powerful new tools designed with your workflow in mind.
[WATCH NOW] Agentic AI for Local Government: Where to Start
Explore what “agentic AI” really means, how it differs from traditional automation, and where agencies can start using it to make a real impact, whether that's streamlining internal workflows, improving resident services, or bridging gaps between departments.
[WATCH NOW] The Problem with AI Policies (And How to Fix Them)
Explore why local governments should try AI before they regulate it and how to create policies that support responsible experimentation while protecting the public interest
[RECORDING] From Clarity to Confusion: How AI Can Simplify Government Communications Unlisted
In this webinar, we explore how AI can help North Carolina local government communicators turn complicated messages into clear, accessible information that residents can actually use.
[RECORDING] Build an AI Chatbot for Your Agency in 30 Days
Residents expect 24/7 answers. Your staff needs relief from repetitive calls and emails. In this free webinar, you’ll learn how local governments are using AI chatbots to provide always-on support—without needing a huge budget or tech team.
Polimorphic 101: Mastering CRM, AI, and Workflows for Seamless Government Services
Get ready to level up your Polimorphic skills! Whether you're a seasoned user or just getting started, this interactive workshop will take you behind the scenes of how Polimorphic streamlines government operations from coast to coast.
[WATCH NOW] AI Workshop for North Carolina Local Governments: Practical Use Cases & Security Best Practices
Local governments across North Carolina are exploring how artificial intelligence can streamline operations, improve resident services, and reduce administrative burdens. But how do you implement AI effectively while maintaining security and compliance?
How to Use Artificial Intelligence Safely in the Public Sector [ON DEMAND]
Artificial intelligence (AI) is transforming the public sector, but adopting it safely and effectively can feel daunting. This webinar brings together industry experts and public sector leaders to demystify AI, provide actionable insights, and share real-world applications tailored to local governments.
AI in Action: Solving Local Government Challenges with Automation [ON DEMAND]
From addressing staffing shortages to enhancing data analytics, streamlining municipal code interpretation, and providing off-hours support, this webinar will explore practical applications of cutting-edge technology tailored to the unique needs of municipalities.
Using AI to Transform Community Access to Local Government Services [ON DEMAND]
Reimagine service delivery with AI and A No Wrong Door policy. This ensures that residents can access the right resources without being bounced between departments, and in turn, saves your team valuable time.
Too often, AI is framed as a threat to empathy, connection, and personalized service. But what if AI is actually the tool that frees public servants to do more of what matters most?
The AI Front Desk: Reinventing the Front Desk for Modern Communities
The traditional front desk is overwhelmed. Staffing shortages, high call volumes, language barriers, and limited hours all stand in the way of excellent public service. But it doesn’t have to be that way.
Convincing Council: How to Make the Case for AI in Local Government
AI can help your agency work smarter—not harder—but getting council and leadership buy-in? That’s the tricky part. This free ebook gives you the tools, tactics, and talking points you need to confidently bring AI to the table (without triggering a budget panic or a privacy debate).
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