Streamlining Code Enforcement
Getting time back after digitizing and tracking code enforcement.
Helping City officials and staff can efficiently track and manage code compliance, freeing up their time for other critical tasks and community engagement.
Return on Investment
24/7 Instant Access
Because you can’t plan life events, residents need help all hours of the day, and AI Search provides that.
Multilingual Capabilities
Residents can ask questions and receive answers from the AI in their preferred language.
Reduction in Calls
Reduced calls to the office give staff more time to address other priorities.
Controlled Content
AI pulls answers from the Court’s website, with the option to add additional documents.
Challenge
Before implementing Polimorphic’s digital forms platform, the City of Tangent faced significant challenges in managing code enforcement. The process relied heavily on manual tracking, which was time-consuming and risks errors. City staff struggled to maintain a clear record of code compliance cases, relying on individual memory or decentralized notes. This lack of tracking made it difficult to ensure consistent follow-up and accountability, leading to increased staff time spent on code enforcement.
Solution
Implementing Polimorphic’s platform revamped Tangent's approach to code enforcement. Digital forms allowed for precise and consistent documentation of each step in the code enforcement process. Staff could log initial complaints, upload letters and documents, and track compliance status in a centralized system. This digital transformation streamlined communication and ensured that all relevant information was easily accessible and well-documented. Improved record-keeping provides assurance to City staff in the event of legal recourse in a code enforcement case, while also reassuring residents that the city is effectively managing compliance.
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