Today, we’re beyond excited to announce a major milestone: an $18.6 million Series A round led by General Catalyst, with continued support from M13 and Shine. It’s a moment we’re incredibly proud of, but more importantly, it’s a moment built on the work of public servants across the country who are transforming how government serves people.
At Polimorphic, our mission is simple but ambitious: to make public service easier, faster, and more human. Local governments are the front line of democracy. They’re where we get permits, register to vote, pay utility bills, report issues, and ask for help. But despite the importance of their role, local governments have been chronically underinvested in, especially when it comes to technology.
Today, our customers, cities, counties, and agencies in states like California, Wisconsin, Florida, North Carolina, and New Jersey are leading the way in showing what’s possible when governments are equipped with the right tools.
These aren’t just software wins. They’re stories of trust rebuilt, burnout reduced, and time saved for real community impact. Our customers have cut voicemails by up to 90%, reduced walk-ins by 75%, collected over $10 million in payments online, and saved more than 55,000 hours, the equivalent to 26 years of staff time.
This new round of funding is a springboard. With it, we’re expanding our product suite, deepening our partnerships with governments, and growing our team to keep up with demand. The biggest highlight is strengthening how our products interact.
Imagine a world where a resident calls into an office and asks about getting a building permit. Then, the AI not only responds with how, but also allows the resident to complete an application and pay over the phone. Then, the government staffer gets a notification about the application and can easily review and approve it. Bringing it all together, our CRM shows government teams history from previous applications and shows when it’s time to renew. Thus, enabling the entire resident services process on one platform: Polimorphic.
Here’s a look at what else is ahead:
And we’re just getting started. We’ll continue listening closely to our government partners, co-developing new features that solve real-world problems.
This milestone wouldn’t be possible without the extraordinary people building Polimorphic from the inside. To every dedicated, curious, and determined teammate across the company: thank you.
You’ve built more than just technology. You’ve built trust, momentum, and a culture of service that mirrors the values of the public institutions we support. You've worked with urgency, care, and craft, and you’ve done it with humility and a deep respect for our mission.
Our customers feel it, and so do I. It’s a privilege to work alongside all of you.
If you’re passionate about public service and building high-impact technology, now is the time to join us. We’re tripling the size of our engineering and sales teams and hiring in other departments.
You’ll work on meaningful problems that directly affect how millions of people interact with government every day. You’ll collaborate with civic leaders who are hungry for innovation. And you’ll join a team that believes government should work for everyone, and that software can help make that happen.
Check out our Careers Page for open roles. We’d love to hear from you.
To every city clerk, county manager, IT director, social services leader, and front desk staffer who’s taken a chance on us: thank you. You inspire us daily. We’re honored to be part of your work, and even more excited for what comes next.
Here’s to a more human, responsive, and efficient public service future.
