At Polimorphic, our vision is that every municipality can meet every resident where they are, no matter the resources at hand. The Polimorphic Service-First Award recognizes cities and counties that are doing just that by leading the way in government innovation, using AI and digital solutions to make government more accessible, responsive, and community-focused.
The 2025 Service-First Award Winners have demonstrated a commitment to leveraging technology to enhance resident engagement, streamline government operations, and set new standards for public service. These leaders aren’t just embracing digital transformation—they’re redefining how local government serves. And we're honored to play a small part in that.
Racine, WI, is dedicated to making government services easier, faster, and more efficient for residents. By digitizing critical processes and modernizing service delivery, the City has significantly reduced wait times and improved access to essential services. Whether it’s applying for permits, submitting inquiries, or getting real-time updates, Racine’s digital transformation ensures that residents can engage with their local government seamlessly, without unnecessary delays.
“For the City of Racine, service-first innovation means prioritizing the needs of residents and businesses while implementing new, efficient, and technology-driven solutions to improve government services,” said Tara McMenamin, Director of Customer Service and City Clerk. “It involves rethinking traditional processes, embracing digital transformation, and streamlining operations to enhance accessibility, accuracy, and responsiveness.”
Polk County, NC, has demonstrated how technology can play a critical role in disaster response and government efficiency. When faced with natural disasters, Polk County leveraged digital tools to speed up debris removal, coordinate emergency response, and keep residents informed. Additionally, their enterprise-wide adoption of Polimorphic’s IT solutions has streamlined internal operations, allowing for faster service delivery and a more connected government. Polk County’s commitment to innovation with a purpose ensures that residents receive the best possible support during emergencies and beyond.
“At Polk County, we believe that exceptional service starts with innovation, collaboration, and a deep commitment to our community. Embracing technology and forward-thinking solutions allows us to better serve our residents every day,” said Marche Pittman, MSMIIT, County Manager.
Middlesex County, NJ, is proving that AI-powered solutions can transform how residents interact with their government. With over 900 AI-driven chat interactions and an average of 70-90 daily uses, Middlesex County is making government services more intuitive, responsive, and accessible. As the first county in New Jersey to implement AI-driven government chat, they are paving the way for smarter, more user-friendly public services. Their success demonstrates that AI isn’t just about efficiency—it’s about making government more approachable and connected to its residents.
Try their innovative chat here.
The Village of East Troy, WI, has shown that a commitment to innovation leads to better resident experiences. Their forward-thinking approach to digital government solutions has improved communication, transparency, and service accessibility. By streamlining processes and investing in resident-first technology, East Troy is ensuring that government services are easy to access and designed with the community in mind. Their efforts are setting the stage for a modern, efficient government that truly serves its people.
“Service-first innovation in our organization is a mindset that is creative, objective, and collaborative. This approach is allowing us to expand access to 24/7 constituent services while our organization benefits from greater efficiency," said Eileen Suhm, Administrator, and Chelsey Nagl, Utility Clerk.
Pacifica, CA, has positioned itself at the forefront of AI-driven resident services, becoming one of the first cities in California to implement AI-powered solutions for government engagement. By integrating AI to help residents find information, access services, and navigate local government more efficiently, Pacifica has ensured that technology enhances—not replaces—the human touch in public service. Their focus on keeping residents at the center of digital transformation makes them a true leader in government innovation.
“We’re truly honored to receive the Polimorphic Service-First Award. For us, innovation isn’t just about technology—it’s about making life easier for our residents and creating a more accessible, responsive local government,” said Yulia Carter, Assistant City Manager. “Government regulations and laws can often be complex and overwhelming, but we believe it’s our job to make them easier to understand and navigate.
Embracing AI has helped us bridge gaps, improve communication, and better serve our community, and we are excited to keep pushing forward through our continuing partnership. This recognition means a lot, and we’re grateful to Polimorphic for celebrating our efforts.”
Castle Pines, CO, has become a state leader in AI-powered government services, using AI-driven search technology to make government documents and resources more accessible to residents. This ensures that critical information is easy to find and available at any time to anyone, reducing barriers between residents and the services they need. Castle Pines’ proactive approach to transparency and accessibility sets a new standard for how local governments can leverage AI to better serve their communities.
“Leveraging AI technology has allowed us to improve our transparency and service levels for our residents and other stakeholders,” said Camden Bender, Communications Director. “Being able to quickly provide access to information that is easy to understand is a critical step in securing public trust and increasing resident satisfaction in government services.”
Tangent, OR, has taken a comprehensive, technology-first approach to resident services, using Polimorphic’s CRM, workflows, and AI-powered chat solutions to streamline communication and government responsiveness. By making it easier for residents to submit service requests, get real-time updates, and access critical information, Tangent has set a new benchmark for efficient, resident-first local government. Their willingness to embrace innovation has resulted in a more connected, accessible, and responsive community.
"The City of Tangent is excited to be recognized for our effort to streamline processes for the public and tracking requests such as public records requests, building permits, and archiving all requests in one program. The 24/7 website chatbot and search feature has allowed the public to find information anytime, regardless of City Hall being open or closed," said Joe Samaniego, City Manager.
These seven outstanding winners have set a new precedent for service-first local government. By embracing AI, automation, and digital transformation, they are proving that government can be both efficient and resident-focused. Their leadership in technology-driven public service is a model for cities and counties across the country.
At Polimorphic, we are honored to support these trailblazing local governments and look forward to helping even more communities build smarter, more accessible, and service-first digital experiences.
Congratulations to all of our 2025 Service-First Award winners!
If you’re a local government looking to become a service-first government, let’s connect! Request a demo here.
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