Team Poli

Team Poli

January 21, 2025

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3 minutes

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AI

3 Agencies Using AI to Better Resident Services

Leading with focus, not fear, see how these agencies are delivering the highest quality resident services with the help of AI solutions.

1. Pacifica, CA

“It's a game-changer in how our residents access information, making services more accessible, transparent, and efficient and positioning Pacifica as a smarter and more responsive city."

- Yulia Carter, Assistant City Manager, Recipient of the MISAC Innovation Award

Read the full story here.

2. Bayside, WI

“AI Search provides a user-friendly experience to navigate the websites used internally by staff and externally by residents. With the institutional knowledge lost with retiring employees, AI has been a way to fill in the gaps.”

- Andy Pederson, Village Manager

Read the full story here.

3. Prospect Park, NJ

“We’ve been getting positive feedback about VoiceAI because it helps educate the public on how to maneuver through municipal services. We have also seen a significant reduction in terms of foot traffic in Borough Hall. This allows staff to focus on those who need assistance the most.”

- Intashan Chowdhury, Former Borough Administrator

Read the full story here.

To learn more about how Polimorphic's AI solutions can help your team provide high-quality resident services, email our team at contact@polimorphic.com.

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Call Center Software for Government: Capabilities, Integrations, Compliance

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Permitting Software for Governments: What to Know Before You Buy

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After-Hours Answering for Government: A Smarter Way

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A Milestone Built on a Mission

Today, we’re beyond excited to announce a major milestone: an $18.6 million Series A round led by General Catalyst, with continued support from M13 and Shine. It’s a moment we’re incredibly proud of, but more importantly, it’s a moment built on the work of public servants across the country who are transforming how government serves people.

Government Technology

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AI and Government Efficiency: How Artificial Intelligence Is Transforming Public Services

With growing adoption of AI in local government, public agencies are seeing tangible gains: faster service delivery, more efficient internal operations, and greater satisfaction among both staff and constituents. As AI tools become more accessible and user-friendly, now is the time for agencies to experiment, adapt, and lead the way in government digital transformation.

AI

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