New Jersey local government administrators are leading the charge in implementing AI-powered solutions to create efficiencies among their staff and meet the needs of their residents. (Fun fact: 1 in 3 NJ residents have improved government services thanks to AI.)
From automating permit processing to analyzing community feedback in real time, these NJ municipalities are leveraging AI to make more informed decisions and improve public services.
Read on for 4 New Jersey municipalities that utilize AI to deliver high-quality resident services. Plus, find out how you can take action in your agency.
No more back and forth emails or voicemails to return. Middlesex needed a solution that would efficiently serve its staff and constituents with the correct information. They brought on Polimorphic’s Chatbot, VoiceAI, and CRM to ensure that they were providing high-quality service to residents and setting up staff for success. Check out our chatbot on their site.
Englewood, New Jersey, partnered with Polimorphic to enhance its resident services using AI-powered tools. By integrating AI with the City’s SDL forms and CRM systems, Englewood is reducing permit application errors—historically at 70%—and cutting processing times by up to three months. Residents now have 24/7 access to accurate information, eliminating long wait times and multiple trips to City Hall. AI-powered translation ensures multilingual support, making services more accessible to all. These improvements not only save time and money for both residents and staff but also foster greater transparency and trust in local government. Check out our chatbot on their site.
The Passaic County Surrogate Court is faced with reaching a diverse community and providing them with guidance and support in their respective native language. The lack of multilingual staff in Passaic County limited their ability to explain the Surrogate Court process and fully assist the residents. Instead, staff had to rely on a third party to provide translations and interpretation. After implementing Polimorphic’s AI-powered solutions, they were able to communicate effectively with their residents in multiple languages and saw a reduction in calls, which allowed staff to focus on long-term goals. Take a look at what else they were able to accomplish.
Before digitizing OPRA (Open Public Records Act), request forms through Polimorphic, Prospect Park’s municipal processes relied heavily on a paper-based system and emails. Forms were filled out either online or in person and attached in emails that then the Clerk had to forward, copy, and physically move between departments. Phew! What a process. After implementing Polimorphic, they saw a 70% reduction in staff time spent on processing permits and increased accountability in tracking both staff and constituent requests. Read the full story here.
We are proud to partner with these innovative New Jersey municipalities that are changing the lives of staff and providing a better experience for residents. Are you looking to join them? Request a personalized demo to see how.
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