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We’re excited to announce a major upgrade to our AI front desk solutions: Connected Communities—a new feature that allows neighboring cities and counties to work together to provide seamless service through a single resident experience.

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Government Silos Are a Resident’s Headache

We all know the experience: a resident has a question—maybe about garbage pickup, a marriage license, or early voting—and they turn to their city’s website for help. But the service they’re asking about? It’s actually handled by the county. The result? Frustration, confusion, and a higher chance that they give up or call city hall to get routed elsewhere, taking up valuable staff time.

Connected Communities changes that.

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Ask Anywhere, Get the Right Answer

With Connected Communities, your chatbot, search, or voice line can now connect with the AI services of your neighboring jurisdictions—automatically sharing information across city and county lines. That means a resident visiting the city’s chatbot can ask about a county service and still get a helpful, accurate answer. No redirection. No call transfers. No extra effort.

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What It Means for Local Governments

• Fewer emails and phone calls. Staff no longer need to field questions outside their scope—or explain jurisdictional boundaries to confused residents.
• A unified digital front door. Residents get the answers they need without needing to know how your government is structured.
• Improved collaboration. Cities and counties can align on service delivery, share content selectively, and maintain control over their own knowledge base.

Built for How People Actually Ask Questions

We built Connected Communities with one goal in mind: empower your team to the highest quality of service, while making local government easier to navigate for residents. Residents don’t think in terms of “who runs what”—they just want answers. Now, your AI front desk can meet that expectation, and your agencies can work together more efficiently in the process.

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Start Connecting

We’re ready to connect your city and county! Contact us to learn how you can bring Connected Communities to your region.

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