Polimorphic

customer

City of Tangent, OR

population

1,200

System replaced

Manual Tracking, Paper Records

Enhancing Relationships with the Community (CRM)

Improving Citizen Engagement through Enhanced CRM.
City officials can better manage citizen interactions and maintain comprehensive records, leading to improved community engagement and service delivery.

Challenge

With a new City Manager at the helm, Tangent set a vision for maintaining comprehensive records of citizen interactions and requests, however did not have a system that could properly store all of these interactions. Before partnering with Polimorphic, the City’s only option would have been to rely on decentralized notes and individual memory, making it difficult to track historical data and follow up consistently, risking inefficiencies and miscommunications.

Solution

Polimorphic’s CRM capabilities provided a robust solution for managing citizen interactions. The system allowed for detailed logging of every interaction, from public records requests to property inquiries. Staff could track communications, categorize interactions, and generate detailed reports. This centralized approach ensured that all information was readily available, improving response times, service quality and communication.

"One of my biggest achievements was leading a coalition of state, federal, and tribal stakeholders in assisting a tribal community in restoring the tribal council, restoring public water services, and aiding the community out of an emergency water shortage."

Joe Samaniego

City Manager, City of Tangent, OR

Results

Centralized Knowledge Base

Polimorphic created a comprehensive database of citizen interactions, enabling staff to access historical data and ensure continuity in service.

Increase in Efficiency

The city improved its response times and accountability by having all citizen requests and interactions logged in one place.

Detailed Analytics

The platform provided valuable insights through analytics, helping the city council understand the most common issues and concerns among residents.

Improved Citizen Compliance

By demonstrating efficient record-keeping and follow-up, the city saw improved compliance with local ordinances and regulations.

Local Heroes

Joe Samaniego has over five years of experience advising and leading local government, including tribal governments in Alaska and public utilities such as water utilities. This included organizing stakeholders such as federal agencies, state departments, and Alaska native corporations to benefit the community and build working relationships. An example of Joe's work and one of his biggest achievements has been leading a coalition of state, federal, and tribal stakeholders in assisting a tribal community in restoring the tribal council, restoring public water services, and aiding the community out of an emergency water shortage. We're proud to partner with Joe as he achieves meaningful goals for his community.

Processes & Implementations

Comprehensive CRM System

Digital Forms for Citizen Requests

Automated Tracking and Notifications

Analytics and Reporting

“Folks say we're more like a high functioning City Hall, which I'm proud of, and we are because we've been able to do more when it comes to community events. It’s been amazing being able to do that, because that's the fun stuff by city management. Polimorphic really allowed me to expand my duties to more city management and less when it comes to organizing and managing files.”