Enhancing Relationships with the Community (CRM)
Improving Citizen Engagement through Enhanced CRM.
City officials can better manage citizen interactions and maintain comprehensive records, leading to improved community engagement and service delivery.
Return on Investment
Centralized Knowledge Base
Polimorphic created a comprehensive database of citizen interactions, enabling staff to access historical data and ensure continuity in service.
Increase in Efficiency
The city improved its response times and accountability by having all citizen requests and interactions logged in one place.
Detailed Analytics
The platform provided valuable insights through analytics, helping the city council understand the most common issues and concerns among residents.
Improved Citizen Compliance
By demonstrating efficient record-keeping and follow-up, the city saw improved compliance with local ordinances and regulations.
Challenge
With a new City Manager at the helm, Tangent set a vision for maintaining comprehensive records of citizen interactions and requests, however did not have a system that could properly store all of these interactions. Before partnering with Polimorphic, the City’s only option would have been to rely on decentralized notes and individual memory, making it difficult to track historical data and follow up consistently, risking inefficiencies and miscommunications.
Solution
Polimorphic’s CRM capabilities provided a robust solution for managing citizen interactions. The system allowed for detailed logging of every interaction, from public records requests to property inquiries. Staff could track communications, categorize interactions, and generate detailed reports. This centralized approach ensured that all information was readily available, improving response times, service quality and communication.
Want a copy of this case study?
We'll email you a PDF you can save or share.
Read more stories like this
AI Search
Castle Pines Enhances Accessibility for Residents and Improves Compliance with AI Search
Recognizing the need to provide residents with easy access to information while maintaining compliance with Colorado’s accessibility regulations, Castle Pines implemented Polimorphic’s AI Search.
CRM & Workflows
Gaston County, NC’s Department of Social Services Improves Internal Efficiency and Doubles Foster Inquiry Applications with New Workflows
The Gaston County DSS strives to protect, care for, and empower children and adults who are temporarily or permanently unable to care for themselves. In this vital work, the hard-working team faced challenges across three key processes: handling day sheet audits, managing adoption specialty referrals, and processing foster interest notifications and applications.
POLIMORPHIC IN ACTION
