February 19, 2025

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AI

Using AI to Transform Community Access to Local Government Services [ON DEMAND]

How easy is it for your residents to find the help they need, no matter where they start? Chances are, it may not be a one-stop shop. 

Reimagine service delivery with AI and A No Wrong Door policy. This ensures that residents can access the right resources without being bounced between departments, and in turn, saves your team valuable time.

What You’ll Know After This Session

  • What a No Wrong Door policy is and how it simplifies resident interactions with local government
  • The benefits to your community, including improved access, equity, and resident satisfaction
  • How to design and implement a No Wrong Door policy, including practical steps to foster cross-department collaboration, leverage technology, and ensure seamless service delivery
  • Where agencies across the country have seen success using AI innovation

Whether you're just starting your No Wrong Door journey or looking to refine an existing approach, this session will provide actionable strategies and real-world examples to help you reimagine service delivery. 

What Happens When Residents Can't Get Through? The Real Cost of Delayed Service

Delayed service has a cost, and it's rarely the one leadership is tracking. It shows up in call volume nobody has time for, in staff who feel like they're always behind, and in resident trust that erodes quietly, one unanswered call at a time.

Resident Communications

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From Content Creator to Insight Owner: Using Constituent Data to Tell Your Government's Story

Every PIO knows the work their agency did this year mattered, they just don't always have the numbers to prove it. This session shows how constituent data, like resident questions, service requests, and resolution times, becomes the backbone of stronger communications: press releases, council presentations, and resident-facing recaps. We reached out to real PIOs before this webinar to find out what they wanted to know, and we'll answer those questions live.

Customer Education

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When Institutional Knowledge Walks Out the Door

When someone who holds years of institutional knowledge leaves, what actually walks out the door with them? Two perspectives, one honest conversation.

Processes and Workflows

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How Can We Optimize Your Local Government?

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