February 19, 2025

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AI

Using AI to Transform Community Access to Local Government Services [ON DEMAND]

How easy is it for your residents to find the help they need, no matter where they start? Chances are, it may not be a one-stop shop. 

Reimagine service delivery with AI and A No Wrong Door policy. This ensures that residents can access the right resources without being bounced between departments, and in turn, saves your team valuable time.

What You’ll Know After This Session

  • What a No Wrong Door policy is and how it simplifies resident interactions with local government
  • The benefits to your community, including improved access, equity, and resident satisfaction
  • How to design and implement a No Wrong Door policy, including practical steps to foster cross-department collaboration, leverage technology, and ensure seamless service delivery
  • Where agencies across the country have seen success using AI innovation

Whether you're just starting your No Wrong Door journey or looking to refine an existing approach, this session will provide actionable strategies and real-world examples to help you reimagine service delivery. 

When Institutional Knowledge Walks Out the Door

When someone who holds years of institutional knowledge leaves, what actually walks out the door with them? Two perspectives, one honest conversation.

Processes and Workflows

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What Every Government Team Needs to Know About AI in 2026

AI is already in your community, but most local government leaders are still on the outside of that conversation. This session gives city managers and department directors the language, framework, and confidence to lead AI decisions without needing a six-figure consultant. Join us June 10th at 2PM ET.

Government Technology

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AI Policy for Mississippi Municipalities: Do You Need One, and What Should It Actually Do?

AI is already in your organization, whether you have a policy for it or not. The real question isn't whether to write one, it's whether the policy you have (or are considering) is actually helping your municipality adopt AI safely, or quietly getting in the way.

Government Technology

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