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Processes and Workflows

Avoiding Document Disasters in the Recorders Office: How to Improve Processing and Retrieval Efficiency

Today, the work of local government recorders is more challenging than ever. Join Tooele County, UT, Recorder/Surveyors Office’s Emily Jones, Director of Operations, and Jerry Houghton, County Recorder/Surveyor, as they cover best practices for overcoming a recording office’s biggest hurdles.

In this webinar, you’ll learn how to:

  • Make document processing more efficient while reducing the risk of incorrect data entry
  • Find documents and information faster and improve reporting and transparency
  • Take action now to lighten the workloads for your team

Speakers:

  • Jerry Houghton, County Recorder/Surveyor, Tooele County, UT
  • Emily Jones, Director of Operations, Tooele County, UT
  • Parth Shah, CEO, Polimorphic

What Happens When Residents Can't Get Through? The Real Cost of Delayed Service

Delayed service has a cost, and it's rarely the one leadership is tracking. It shows up in call volume nobody has time for, in staff who feel like they're always behind, and in resident trust that erodes quietly, one unanswered call at a time.

Resident Communications

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From Content Creator to Insight Owner: Using Constituent Data to Tell Your Government's Story

Every PIO knows the work their agency did this year mattered, they just don't always have the numbers to prove it. This session shows how constituent data, like resident questions, service requests, and resolution times, becomes the backbone of stronger communications: press releases, council presentations, and resident-facing recaps. We reached out to real PIOs before this webinar to find out what they wanted to know, and we'll answer those questions live.

Customer Education

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When Institutional Knowledge Walks Out the Door

When someone who holds years of institutional knowledge leaves, what actually walks out the door with them? Two perspectives, one honest conversation.

Processes and Workflows

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