The frontier, documented

Today, we’re beyond excited to announce a major milestone: an $18.6 million Series A round led by General Catalyst, with continued support from M13 and Shine. It’s a moment we’re incredibly proud of, but more importantly, it’s a moment built on the work of public servants across the country who are transforming how government serves people.

With growing adoption of AI in local government, public agencies are seeing tangible gains: faster service delivery, more efficient internal operations, and greater satisfaction among both staff and constituents. As AI tools become more accessible and user-friendly, now is the time for agencies to experiment, adapt, and lead the way in government digital transformation.

From high call volumes and complicated software stacks to gaps in language accessibility and resource constraints, we encountered recurring themes that highlight where the right tools and the right partners can make a meaningful difference.

Residents don’t think in terms of “who runs what”—they just want answers. Now, your AI front desk can meet that expectation, and your agencies can work together more efficiently in the process.

The future of local government customer service isn't just a chatbot. It’s an AI Concierge—a multichannel assistant designed to meet residents where they are, on every platform they already use.

It’s not because residents aren’t paying attention. It’s because the structure of local government is often invisible to the people it serves. Most residents don’t understand the difference between what the county does and what their city handles—and frankly, they shouldn’t have to.