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Customer Education

What's New for Polimorphic Customers: See New Features and How to Make the Most of Them

Join us for an exclusive look at our latest product updates built to save you time, reduce errors, and enhance how you serve your community.

📅 Date: July 15
⏰ Time: 10:00 AM PT / 1:00 PM ET
📍 Available Live and On Replay

What You’ll Learn

Hold on tight and get ready for a fun ride through our latest and greatest features. In this session, we’ll walk through powerful new tools designed with your workflow in mind:

Document Generation: No More Copy-Paste

Skip the manual transcribing and avoid formatting errors. Our enhanced document generation now:

  • Auto-fills form data directly into pre-set templates
  • Generates instant, polished PDFs with a click
  • Reduces human error by eliminating duplicate entry

Map View on Case Dashboard

A game-changer for visual oversight:

  • View active and past cases directly on a map view
  • Spot trends by location, like frequent missed garbage pickups
  • Enable faster follow-up and third-party accountability
  • Make smarter decisions with a spatial view of what’s happening where

Natural Voice: The Next Evolution

You’ll get a sneak peek ... we mean listen ... into our new AI-powered natural voice capabilities:

  • Clearer, more natural-sounding audio
  • Increased accuracy and contextual understanding
  • A glimpse into the future: our agentic vision for how voice AI can take on tasks for your team

Why Attend?

  • Get hands-on tips for maximizing the new features
  • Be the first to hear about what’s next
  • Ask questions directly to the customer success team

What Happens When Residents Can't Get Through? The Real Cost of Delayed Service

Delayed service has a cost, and it's rarely the one leadership is tracking. It shows up in call volume nobody has time for, in staff who feel like they're always behind, and in resident trust that erodes quietly, one unanswered call at a time.

Resident Communications

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From Content Creator to Insight Owner: Using Constituent Data to Tell Your Government's Story

Every PIO knows the work their agency did this year mattered, they just don't always have the numbers to prove it. This session shows how constituent data, like resident questions, service requests, and resolution times, becomes the backbone of stronger communications: press releases, council presentations, and resident-facing recaps. We reached out to real PIOs before this webinar to find out what they wanted to know, and we'll answer those questions live.

Customer Education

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When Institutional Knowledge Walks Out the Door

When someone who holds years of institutional knowledge leaves, what actually walks out the door with them? Two perspectives, one honest conversation.

Processes and Workflows

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How Can We Optimize Your Local Government?

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