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AI

Meet Your AI Front Desk: Smarter Help Without Replacing Humans

Meet your new favorite teammates: the AI Front Desk. They don’t call in sick, work weekends without complaint, and never lose their cool, even when answering the same question for the hundredth time. 

But they’re not here to replace your team. They’re here to make it stronger.

In this webinar, we’ll explore how local governments and districts are rethinking the role of frontline service using AI, including how:

  • AI, when used thoughtfully, can expand capacity, streamline workflows, and improve service delivery
  • An AI Front Desk actually strengthens the human connection residents rely on, versus taking it away
  • Real government teams are seeing an impact in short timelines

We’ll share how teams across the country are already putting the AI Front Desk to work. You’ll hear real-life examples of what’s working, what’s evolving, and how they’re navigating change across departments and with the public.

Whether you’re curious about AI’s role in government or already experimenting with automation, this session will offer practical insights and a vision for how AI can become your most reliable new teammate.

From Content Creator to Insight Owner: Using Constituent Data to Tell Your Government's Story

Every PIO knows the work their agency did this year mattered, they just don't always have the numbers to prove it. This session shows how constituent data, like resident questions, service requests, and resolution times, becomes the backbone of stronger communications: press releases, council presentations, and resident-facing recaps. We reached out to real PIOs before this webinar to find out what they wanted to know, and we'll answer those questions live.

Customer Education

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When Institutional Knowledge Walks Out the Door

When someone who holds years of institutional knowledge leaves, what actually walks out the door with them? Two perspectives, one honest conversation.

Processes and Workflows

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What Every Government Team Needs to Know About AI in 2026

AI is already in your community, but most local government leaders are still on the outside of that conversation. This session gives city managers and department directors the language, framework, and confidence to lead AI decisions without needing a six-figure consultant. Join us June 10th at 2PM ET.

Government Technology

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