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Resident Engagement

[ON DEMAND] How AI Can Make Government Services More Accessible for All Communities

Local governments serve diverse populations with unique needs—but navigating services and processes can often be complex and frustrating for residents, especially for non-English speakers, underserved communities, and individuals with disabilities.

In this panel discussion, we’ll explore how artificial intelligence (AI) is transforming the way local governments engage with their residents. Hear from public sector leaders and technologists about practical ways to leverage AI tools to break down barriers, streamline services, and ensure equitable access for everyone in the community.

Panelists will share real-world examples of how AI can:

  • Provide 24/7, multilingual support for residents

  • Increase access to vital services for underserved populations

  • Identify and close service gaps through data insights

Join us for an honest conversation on the opportunities—and challenges—of using AI to build more inclusive, accessible local governments.

Speakers:

Intashan Chowdhury, MPA, Internal Management Consultant, City of Englewood, NJ

Ricardo Castillo, Chief Information Officer, City of North Miami Beach, FL

Kendrick Fernandez, Customer Success Manager, Polimorphic

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