AI for Cities and Town Governments

Modernize how you serve residents. With AI-powered chat, voice, and forms built for city and town needs, automate work and get residents the answers they need, when they need them.

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Make It Easier for Residents to Get Answers, 24/7

No more bottlenecks. No more long hold times. Just faster service for your community. Staff are overwhelmed by endless phone calls, manual forms, and limited after-hours support. Polimorphic solves this AI solutions that handle routine questions and requests around the clock, reducing voicemails by up to 90%.

How Cities and Towns Make an Impact with Polimorphic

Stop clogging phone lines and hours with manual, repetitive tasks—while residents stay informed.

Answer Questions Immediately

From trash and recycling pickup schedules to utilities billing questions and everything in between, residents get answers in over 75 languages.

Automate Manual Forms

Simplify all types of permit and license requests. The best part: AI can review all applications and automatically flag any errors and missing information.

Strengthen Community Connections

Link municipalities with counties and surrounding agencies so residents get answers in one stop, regardless of who handles the service.

"Polimorphic really allowed me to expand my duties to more city management and less when itcomes to organizing and managing files."

Joe Samaniego

City Manager Tangent, OR

“We’ve seen a reduction in inquiries about things like field and community room reservations. That used to be a major source of calls and emails, and now residents are able to easily find that information on their own.”

Camden Bender

Communications Director, City of Castle Pines, CO

“We've seen a significant reduction in paper based processes, as well as 70% time reduction in getting things done. It's just a matter of a click of a button and things are able to move to the next step. And you're able to respond to resident inquiries quicker in terms of forms and requests online.”

Intashan Chowdhury

Former Borough Administrator, City of Prospect Park, NJ

Built Exclusively for Government

This isn’t just another AI tool. It’s public sector technology you can trust. Unlike solutions made for the private sector, we support government workflows, meet accessibility standards, and align with compliance requirements.

Free Up Time for Your Staff

Instead of answering the same five questions all day, your staff can focus on tasks that require a human touch.

Use in One Department or the Whole City

Start small with a single department like permitting, public works, or utilities, or roll it out citywide. Polimorphic is flexible to your priorities and integrates with the tools you already use.

Detailed Resident Insights

Under the hood, our consituent relationship manager brings together all your data from resident engagements leading to better decision making and faster action.

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What should you look for in an AI solution?

Check out our guide to evaluating government AI solutions to help you make decisions.

Work Doesn’t Stop After Hours

Government offices close, but resident needs don’t. Residents can get answers after 5pm, on weekends, or during emergencies, without additional staffing. Then, your team doesn’t return to a backlog of voicemails and emails.

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Cities and Towns Leading the Way with AI

These forward-thinking cities and towns rely on Polimorphic to modernize service and deliver results their communities notice.

How Can AI Transform Your Service Levels?

Request a Demo to Find Out

Why Polimorphic?

There are lots of solutions out there. Here’s where we stand out.

Platform, Not Point Solution

With Polimorphic, you get so much more than a single fancy feature. We’re a full-service, AI-native platform built from the ground up to transform resident services. From intelligent chat to voice support, forms, analytics, workflows, and a constituent relationship manager, our platform improves every aspect of how residents interact with government.

Department Solutions with Enterprise Value

We work across every department in government, from finance to planning, public works to recreation. That means is a single system of record, unified workflows, and centralized data. Our solution seamlessly adapts to every department’s needs. Leaders gain a clear, real-time view across their entire agency while eliminating silos that stall service and transparency.

Rapid Implementation Means Rapid ROI

While other tools can take months to get off the ground, you can be ready to make an impact in weeks or even days. Our streamlined onboarding, close partnerships, and deep government experience mean you don’t have to wait to start delivering better service to your community. In no time, you’ll have results and impact to share with your team, leadership, and residents.