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2025 was a year of real change for local governments, a time when AI moved from theory to practice, and then further on to providing real, measurable value.

Across the country, cities and counties discovered new ways to make services faster, more human, and more accessible with the help of AI. From building resident trust to scaling digital workflows, the past year offered lessons that will shape how governments innovate in 2026 and beyond.

Watch Parth Shah, CEO of Polimorphic, as he reflects on what local governments, and the teams that support them learned in 2025. This session looks back at key milestones, emerging trends, measuring ROI, and what they mean for the future of public service technology. He’ll also be joined by leaders, Emily La from City of Pacifica and Ben Palacio from Placer County, who will share how they brought AI from pilot to impact in their own communities.

What you’ll learn:

• Where AI made the biggest real-world impact in local government this year, and how to measure that by determining ROI
  
• Common challenges cities overcame and what they’re still tackling, including resident trust and data security
  
• What to look for when evaluating AI tools for governments and how to prepare your agency for the next wave of AI adoption in 2026
  
  

A practical look at how AI is helping governments do more of what matters most: Serve people better.