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From Pilot to Performance: Making AI Impact in Government

Many government AI initiatives start strong… and then stall.

Often, the issue isn’t ambition or buy-in, but the limitations of point solutions that weren’t designed to scale across services, departments, or channels. In this webinar, we’ll examine why platform-based approaches are becoming essential for delivering modern digital government services.

Through real-world examples and practical framing, we’ll discuss how organizations like yours can:

  • Move beyond isolated AI tools toward flexible platforms that support end-to-end service delivery. 
  • Focuses on strategic decision-making, not technical jargon, to help leaders build AI-enabled services that evolve with constituent needs.
  • Move from theories and pilot to data-driven results that can be shared amongst your peers and constituents

Speakers

Connor McKinnis, IT Security & Innovations, Town of Apex

Mo Khan, Strategic AI Advisor, Polimorphic

What Happens When Residents Can't Get Through? The Real Cost of Delayed Service

Delayed service has a cost, and it's rarely the one leadership is tracking. It shows up in call volume nobody has time for, in staff who feel like they're always behind, and in resident trust that erodes quietly, one unanswered call at a time.

Resident Communications

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From Content Creator to Insight Owner: Using Constituent Data to Tell Your Government's Story

Every PIO knows the work their agency did this year mattered, they just don't always have the numbers to prove it. This session shows how constituent data, like resident questions, service requests, and resolution times, becomes the backbone of stronger communications: press releases, council presentations, and resident-facing recaps. We reached out to real PIOs before this webinar to find out what they wanted to know, and we'll answer those questions live.

Customer Education

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When Institutional Knowledge Walks Out the Door

When someone who holds years of institutional knowledge leaves, what actually walks out the door with them? Two perspectives, one honest conversation.

Processes and Workflows

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