AI for Smarter 311 Services

Traditional 311 systems rely heavily on call centers, leaving staff overwhelmed by repetitive requests. Bring AI into the equation to manage 311 services faster, smarter, and with fewer bottlenecks. With AI-powered chat, voice, and forms, residents get answers right away, and staff can focus on complex issues that truly need human attention.

See It In Action

311 Calls Pile Up Fast; and Most of Them Don’t Need a Human

Agencies are flooded with calls about trash pickup, permits, water bills, streetlights, and event schedu1001les. The reality is most of these questions don’t require staff time. They just need quick, accurate information. Polimorphic uses AI to handle these repetitive calls instantly, cutting down on noise without cutting down on service.

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AI Chat and Voice Tools That Do the Heavy Lifting

Through chat, voice, and online workflows, residents can report issues, check office hours, or find information like permit requirements or payment details—all without staff ever picking up the phone.

Residents Report Issues and Get Updates Online, Anytime

From graffiti to potholes to broken streetlights, make it simple for residents to submit requests online with AI-powered forms and chat-based workflows. Once submitted, residents automatically receive updates on the status of their request—no need for follow-up calls or repeated inquiries.

Easy to Roll Out, Easy to Scale

Modernizing 311 doesn’t have to be a massive IT overhaul. We integrate with what you already have and scale as demand grows. Whether your agency gets hundreds or thousands of 311 requests a day, AI ensures every interaction is handled quickly, accurately, and without overloading staff.

Real Impact for 311 Teams

Cities already using Polimorphic have seen measurable results: reduced call volume, faster resolution times, and happier residents. By shifting routine interactions to AI, 311 teams get more breathing room to focus on high-priority requests.

Agencies Leading the Way

Hundreds of innovative public sector teams across the country are transforming services with Polimorphic.

Why Public Sector Executives Choose Polimorphic for 311

Plenty of vendors promise to modernize 311, but Polimorphic delivers measurable results. By combining AI-powered chat, voice, and digital forms with compliance, accessibility, and scalability, we help 311 run systems that actually reduce call volume, streamline service requests, and improve resident satisfaction.

Built-In Compliance and Accessibility

Public trust in 311 depends on equal access. Polimorphic ensures every resident can connect to services with ADA-compliant, multilingual, and fully auditable interactions. People get the information they need without barriers or confusion.

One Platform for Every Request

311 spans a wide range of requests, from trash and water billing to potholes and permit questions. Polimorphic unifies those interactions into one platform, consolidating workflows, data, and communication.

Trusted Across Government, Ready for 311

Governments across the country already use Polimorphic to streamline service delivery and improve resident engagement. That track record gives executives confidence in a solution built for scale.

See It In Action

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What should you look for in an AI solution?

Check out our guide to evaluating government AI solutions to help you make decisions.

Want to See How It Could Work for Your 311 Team?

Every community has unique 311 challenges. With Polimorphic, you can tailor AI-powered chat, voice, and forms to fit your exact needs. Schedule a demo today, and we’ll show you how modern 311 can cut call volume, speed up response times, and deliver a better experience for residents.

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