Use Cases

Public services only work when everyone can use them. Equip your team with ADA-aware, multilingual AI that makes communication more inclusive and accessible. From websites to phone lines to kiosks, every resident, regardless of ability, language, or digital literacy, can access the help they need.

Government work runs on knowledge: HR policies, IT protocols, procurement steps, and more. But too often, that knowledge is scattered, outdated, or locked in a colleague’s head. Polimorphic acts as a smart, AI-powered knowledge base, making critical information searchable, accessible, and reliable for every employee.

When disaster strikes, residents need clear answers, not outdated websites or endless phone trees. Deliver fast, reliable information through AI-powered chat and voice support, keeping communities safe and informed through evacuations, storms, outages, and recovery. Governments can respond instantly without adding extra strain on staff.

Permitting and licensing processes are often frustrating—for both residents and staff. Confusing requirements, missing documents, and repeat visits waste time and create backlogs. Remove friction with AI-guided support that helps applicants get it right the first time, while giving staff fewer errors to fix and more time for meaningful work.

Government services don’t stop at 5 p.m. But staff can’t be on call around the clock. Keep services running 24/7 with AI-powered voice and chat tools, ensuring residents always get answers without overburdening teams.

Outdated phone trees frustrate residents and overwhelm staff. With Polimorphic, governments can modernize call centers using AI-powered chat, voice, and digital forms. Residents get the answers they need instantly, while staff handle fewer repetitive calls and focus on more complex work.

Traditional 311 systems rely heavily on call centers, leaving staff overwhelmed by repetitive requests. Bring AI into the equation to manage 311 services faster, smarter, and with fewer bottlenecks. With AI-powered chat, voice, and forms, residents get answers right away, and staff can focus on complex issues that truly need human attention.