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When Disaster Strikes: Polk County’s Journey Through Recovery

When disaster strikes, every second counts. Staff are stretched thin, residents flood the lines with urgent needs, and the pressure to respond can feel overwhelming.

In this webinar, we share how Polk County, North Carolina’s Emergency Management Department managed recovery during Hurricane Helene, moving from hundreds of calls to 500+ damage reports logged in hours through a simple, resourceful workflow. Their story is one of ingenuity, adaptation, and progress over perfection.

Watch to explore:

  • How Polk County quickly stood up digital tools to manage demand during a crisis
  • The real-world lessons they learned about speed, resourcefulness, and staff buy-in
  • Practical takeaways any community can apply to strengthen future recovery efforts
  • A look ahead at how AI could support preparedness and recovery in the years to come

This isn’t just another technology use case. It’s about people, process, and the simple steps that help communities recover faster.

Speakers

Bobby Arledge
Polk County Emergency Management Director/Fire Marshal

From Content Creator to Insight Owner: Using Constituent Data to Tell Your Government's Story

Every PIO knows the work their agency did this year mattered, they just don't always have the numbers to prove it. This session shows how constituent data, like resident questions, service requests, and resolution times, becomes the backbone of stronger communications: press releases, council presentations, and resident-facing recaps. We reached out to real PIOs before this webinar to find out what they wanted to know, and we'll answer those questions live.

Customer Education

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When Institutional Knowledge Walks Out the Door

When someone who holds years of institutional knowledge leaves, what actually walks out the door with them? Two perspectives, one honest conversation.

Processes and Workflows

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What Every Government Team Needs to Know About AI in 2026

AI is already in your community, but most local government leaders are still on the outside of that conversation. This session gives city managers and department directors the language, framework, and confidence to lead AI decisions without needing a six-figure consultant. Join us June 10th at 2PM ET.

Government Technology

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