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When Disaster Strikes: Polk County’s Journey Through Recovery

When disaster strikes, every second counts. Staff are stretched thin, residents flood the lines with urgent needs, and the pressure to respond can feel overwhelming.

In this webinar, we share how Polk County, North Carolina’s Emergency Management Department managed recovery during Hurricane Helene, moving from hundreds of calls to 500+ damage reports logged in hours through a simple, resourceful workflow. Their story is one of ingenuity, adaptation, and progress over perfection.

Watch to explore:

  • How Polk County quickly stood up digital tools to manage demand during a crisis
  • The real-world lessons they learned about speed, resourcefulness, and staff buy-in
  • Practical takeaways any community can apply to strengthen future recovery efforts
  • A look ahead at how AI could support preparedness and recovery in the years to come

This isn’t just another technology use case. It’s about people, process, and the simple steps that help communities recover faster.

Speakers

Bobby Arledge
Polk County Emergency Management Director/Fire Marshal

Making Government More Human with AI: Putting People at the Center of Digital Services

Rather than focusing on hype, this session will highlight real-world, practical applications of AI that fit within existing government systems.

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The Hidden Cost of “Doing Nothing”: What Happens When 311 Waits on AI

Let’s be honest: when AI comes up in 311 conversations, it can bring a mix of curiosity, uncertainty, and a healthy dose of “is it going to help or hurt us?” Between vendor hype, headlines about job replacement, and unclear guidance, it’s no surprise many 311 teams feel hesitant or choose to hit pause altogether.

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Putting Your Data on the Map: Meet Polimorphic’s New GIS Integration

Resident Engagement

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