Public Works Automation with AI for Requests and Alerts

Public works teams juggle a constant flow of requests and service updates. Polimorphic helps departments do more with less by automating routine communication, enabling residents to report issues quickly, and keeping the public in the loop with real-time alerts.

See It In Action

Let Residents Report Issues Without Calling It In

Instead of tying up phone lines, allow residents to report potholes, downed trees, missed trash pickups, and more through AI chat and voice tools. Submissions go directly into the workflow, reducing friction for residents and giving staff the information they need without handling the same requests again and again.

Keep the Community Informed

Water outages, lane closures, street repairs, and more can frustrate residents if they don’t know what’s happening. Automate alerts and updates so residents get timely, accurate information. When people know what to expect, complaints go down and trust goes up.

Location-Based Support With GIS Integration

Every neighborhood has different needs, and residents want answers relevant to their address. Polimorphic integrates with GIS systems to deliver precise, location-specific updates. Residents can ask, “Is my street being repaved this week?” and get an instant, accurate response without staff intervention.

Show Project Progress Without the Back-and-Forth

“How long will this take?” is one of the most common questions public works staff face. With Polimorphic, residents can get real-time updates or estimated completion timelines automatically, freeing staff from endless follow-up calls and emails while keeping residents in the loop.

Give Supervisors More Control Without More IT Work

Project info and public messaging can change quickly. Polimorphic gives supervisors the ability to update alerts, FAQs, and project details directly, no IT ticket required. Teams can keep information accurate and fresh at all times, without delays or bottlenecks.

Communicate More Clearly. Serve More Efficiently.

Public works is at its best when residents are informed and staff can focus on real work, not call center duties. Reduce missed requests, automate updates, and deliver clear, timely communication that makes infrastructure services more transparent, efficient, and trusted.

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Public Works Automation with AI for Requests and Alerts

Let Residents Report Issues Without Calling It In

Agencies Leading the Way

What should you look for in an AI solution?

Keep the Community Informed

Communicate More Clearly. Serve More Efficiently.

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