AI for Accessibility in Public Service Delivery

Public services only work when everyone can use them. Equip your team with ADA-aware, multilingual AI that makes communication more inclusive and accessible. From websites to phone lines to kiosks, every resident, regardless of ability, language, or digital literacy, can access the help they need.
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Ensure Every Resident Can Get the Help They Need

Designed with accessibility first. Whether a resident has limited technical skills, a disability, or faces language barriers, they can still get the same information and complete the same tasks as anyone else. No confusing websites, no complicated paperwork, just clear, instant support that meets them where they are.
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Make Services Accessible Across Devices and Channels

Residents shouldn’t have to fit into one system to get help. With Polimorphic, they can access services through websites, phone lines, or even public kiosks, meeting people where they are and removing unnecessary barriers to service.
Voice and Text Options That Work for Everyone
Different residents prefer different ways of communicating. Polimorphic offers both chat and voice support so people can interact in the way that feels most natural. This flexibility is especially valuable for visually impaired residents, seniors, or anyone who relies on screen readers or spoken guidance.
Multilingual AI That Meets Residents Where They Are
Language should never be a barrier to accessing government services. Our multilingual AI understands and responds in multiple languages, providing accurate, respectful answers for residents who aren’t fluent in English. This ensures all residents receive clear, complete, and equitable support.
Built-In ADA Awareness and WCAG Compliance
Accessibility isn’t an add-on—it’s built in. We align with ADA and WCAG standards from the start, requiring no extra tools or adjustments. From font sizing to keyboard navigation to color contrast, every interaction is designed with inclusivity in mind.

Agencies Leading the Way

Hundreds of innovative public sector teams across the country are transforming services with Polimorphic.
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See It In Action
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What should you look for in an AI solution?

Check out our guide to evaluating government AI solutions to help you make decisions.

Deliver Inclusive Public Services Without Extra Staffing

Expanding access shouldn’t mean expanding headcount. Polimorphic helps governments reach more residents fairly and consistently, without adding more work for staff. Inclusive service delivery becomes sustainable, scalable, and easier to manage.
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Resources

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Records Retention & Exportability: What to Require From Your Vendor
Nothing will burn you faster than picking a system that stores your records but won’t let you get them back out. 
Call Center Software for Government: Capabilities, Integrations, Compliance
Running a call center in government is nothing like running one in the private sector. The stakes are higher. The compliance rules are tougher. And the integrations, or lack of them, can make or break your rollout.
Permitting Software for Governments: What to Know Before You Buy
If you’ve ever spent hours tracking down a missing permit application, juggling resident complaints, or explaining the same process three times in one day, you know permitting isn’t just paperwork.
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