AI-Powered Solution for After-Hours Support

Government services don’t stop at 5 p.m. But staff can’t be on call around the clock. Keep services running 24/7 with AI-powered voice and chat tools, ensuring residents always get answers without overburdening teams.

See It In Action

Why After-Hours Calls Can’t Be Ignored

When offices close, calls about trash pickup, outages, emergencies, and event schedules don’t stop. Ignoring them leads to frustration, backlogs, and poor service. Polimorphic helps agencies stay responsive, providing residents with instant support anytime, without creating more work for staff the next day.

24/7 Answers Without 24/7 Staffing

With Polimorphic, residents can ask questions through voice or chat and get answers right away, even when no one is at the desk. Common questions are resolved instantly, requests are logged for follow-up, and urgent issues are routed appropriately.

Keep Residents Informed, Not Frustrated

No one likes calling after hours only to hit voicemail. Keep residents informed with clear, consistent answers at any time, whether it’s holiday hours, emergency contacts, or service delays. That means fewer complaints, higher satisfaction, and a smoother experience for the public.

Reduce Backlogs by Handling Requests Overnight

Instead of starting the morning with a backlog of voicemails and unanswered emails, Polimorphic handles routine requests overnight. From FAQs to form submissions, AI ensures staff return to a manageable workload, buying them valuable time and reducing pressure during the busiest hours.

Ready for Holidays, Storms, and Everything in Between

During holidays, storms, tax deadlines, or major events, call volumes spike and staff are stretched thin. Polimorphic scales instantly, handling thousands of simultaneous interactions. Messages can be tailored on the fly, updates pushed instantly, and urgent issues routed smartly, keeping residents informed without overwhelming your team.