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Date: January 15th @ 11:00 AM CT

Residents are asking more of their local governments than ever: answers faster, services after hours, and clear guidance on where to go and how to get things done. Staff want the same clarity too, especially when teams are stretched thin and juggling high-volume requests.

For Texas cities and counties, the challenge isn’t the lack of dedication. It’s the lack of time, capacity, and a simple way to handle the thousands of small tasks that keep operations moving.

In this session, we explore what a unified digital front desk, powered by AI, can look like in a real, day-to-day government setting. Instead of long forms, phone tag, and repetitive requests, we look at how communities are creating straightforward self-service paths that help residents get what they need while giving staff room to focus on the work that matters most.

Join us to explore:

• How AI can handle the types of high-volume requests that overwhelm staff and the results other governments are seeing
• How guided self-service can help residents find answers, submit information, and complete tasks without waiting in line or on hold
• Ways digital front desks support staff with accurate information so they can respond faster and with fewer handoffs
• Practical steps any Austin-area city or county can take in 2026 to reduce turnaround times and expand 24/7 access

This is not just another technology walkthrough. It’s a conversation about the everyday challenges your teams face and the simple, sustainable ways to make service easier for both residents and staff.