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Every local government, state agency, and other organizations has at least one employee who's quietly indispensable, not because of their title, but because they're the only one who remembers why a process works the way it does, which exceptions are normal, and which shortcuts actually hold up.

Most conversations about this focus on the team left behind. This one is different. We're bringing in both perspectives: Brandon Hennes, who recently transitioned out of local government, on what he took with him and what he wishes had been in place before he left. And Kennedy Hayes, who works with agencies on building knowledge continuity from the inside.

With a significant share of the public-sector workforce approaching retirement eligibility in the next five years, this isn't a hypothetical for most agencies, it's a near-term operational risk. Join us for a candid look at institutional knowledge from both sides of the door.

We'll cover:

• What institutional knowledge actually looks like day-to-day, beyond passwords and procedures
• Brandon's firsthand account of what walked out the door when he left, and what's often missed in the handoff
• How agencies can build continuity that doesn't rely on any one person's memory
• Practical steps to capture and transfer knowledge before the next departure, not after