May 11, 2026

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AI

Beyond the Chatbot: How Governments Are Scaling AI Across Every Resident Touchpoint

Most governments start their AI journey with a chatbot and quickly hit a ceiling. Questions get answered, but service requests still stall between departments, staff are still overwhelmed, and leaders still lack visibility into what's happening and why. The missing piece isn't more AI tools. It's a connected platform.

In this webinar, you'll hear directly from Kyle Patel, VP of Engineering at Polimorphic, and Tara McMenanim, City Clerk of Racine, WI where theymoved beyond a single AI touchpoint to a unified service delivery platform and what that shift meant for their residents, their staff, and their ability to operate proactively.

Whether you're evaluating AI for the first time or looking to scale your AI usage and operations, this session offers a practical, peer-validated roadmap for building constituent service that holds up under pressure.

What You'll Learn

  1. Why point solutions create new problems even as they solve old ones
  2. What a platform approach to AI actually looks like in a government context
  3. How connecting your resident-facing channels reduces operational burden and gives leadership the visibility to act
  4. What city and county executives need to know before committing to an AI strategy

Fill out the form to watch on-demand now!

Making Government More Human with AI: Putting People at the Center of Digital Services

Rather than focusing on hype, this session will highlight real-world, practical applications of AI that fit within existing government systems.

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The Hidden Cost of “Doing Nothing”: What Happens When 311 Waits on AI

Let’s be honest: when AI comes up in 311 conversations, it can bring a mix of curiosity, uncertainty, and a healthy dose of “is it going to help or hurt us?” Between vendor hype, headlines about job replacement, and unclear guidance, it’s no surprise many 311 teams feel hesitant or choose to hit pause altogether.

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Putting Your Data on the Map: Meet Polimorphic’s New GIS Integration

Resident Engagement

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