May 11, 2026

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Resident Experience

Beyond the Chatbot: How Governments Are Scaling AI Across Every Resident Touchpoint

Most governments start their AI journey with a chatbot and quickly hit a ceiling. Questions get answered, but service requests still stall between departments, staff are still overwhelmed, and leaders still lack visibility into what's happening and why. The missing piece isn't more AI tools. It's a connected platform.

In this webinar, you'll hear directly from Kyle Patel, VP of Engineering at Polimorphic, and Tara McMenanim, City Clerk of Racine, WI where theymoved beyond a single AI touchpoint to a unified service delivery platform and what that shift meant for their residents, their staff, and their ability to operate proactively.

Whether you're evaluating AI for the first time or looking to scale your AI usage and operations, this session offers a practical, peer-validated roadmap for building constituent service that holds up under pressure.

What You'll Learn

  1. Why point solutions create new problems even as they solve old ones
  2. What a platform approach to AI actually looks like in a government context
  3. How connecting your resident-facing channels reduces operational burden and gives leadership the visibility to act
  4. What city and county executives need to know before committing to an AI strategy

Fill out the form to watch on-demand now!

Stop Shadow AI Without Stopping Your Staff

Your staff are already using AI. Learn how to spot the risks of unvetted tools and give your team AI they can trust, without putting your agency’s data at risk.

Strategy & Policy

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What Happens When Residents Can't Get Through? The Real Cost of Delayed Service

Delayed service has a cost, and it's rarely the one leadership is tracking. It shows up in call volume nobody has time for, in staff who feel like they're always behind, and in resident trust that erodes quietly, one unanswered call at a time.

Resident Experience

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From Content Creator to Insight Owner: Using Constituent Data to Tell Your Government's Story

Every PIO knows the work their agency did this year mattered, they just don't always have the numbers to prove it. This session shows how constituent data, like resident questions, service requests, and resolution times, becomes the backbone of stronger communications: press releases, council presentations, and resident-facing recaps. We reached out to real PIOs before this webinar to find out what they wanted to know, and we'll answer those questions live.

Customer Education

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