May 22, 2026

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Government Technology

AI Policy for Mississippi Municipalities: Do You Need One, and What Should It Actually Do?

AI is already in your organization, whether you have a policy for it or not. The real question isn't whether to write one, it's whether the policy you have (or are considering) is actually helping your municipality adopt AI safely, or quietly getting in the way.

In this session, we'll cut through the noise with a practical, honest conversation about AI governance for Mississippi municipalities from the perspective of both a state technology leader and a team building AI infrastructure for local government every day.

We'll explore:

  • Do you actually need an AI policy? — What's driving the real risks and when a policy helps vs. when it creates more friction than protection
  • Where existing policies go wrong — over-restriction, shadow IT, human verification burdens, and the accountability gaps that leave municipalities exposed
  • What a good policy actually does — security and data protection, auditability, performance monitoring, and building toward the future without locking into point solutions
  • How Mississippi's ITS AI framework aligns with platform-first thinking — a look at the state's 10 guiding principles and how they map to what modern AI infrastructure already provides

Featuring Zach Duguid, AI Engineering Manager at Polimorphic, and Shelley Thompson, Emerging Technology Manager at Mississippi Department of Information Technology Services.

What Happens When Residents Can't Get Through? The Real Cost of Delayed Service

Delayed service has a cost, and it's rarely the one leadership is tracking. It shows up in call volume nobody has time for, in staff who feel like they're always behind, and in resident trust that erodes quietly, one unanswered call at a time.

Resident Communications

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From Content Creator to Insight Owner: Using Constituent Data to Tell Your Government's Story

Every PIO knows the work their agency did this year mattered, they just don't always have the numbers to prove it. This session shows how constituent data, like resident questions, service requests, and resolution times, becomes the backbone of stronger communications: press releases, council presentations, and resident-facing recaps. We reached out to real PIOs before this webinar to find out what they wanted to know, and we'll answer those questions live.

Customer Education

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When Institutional Knowledge Walks Out the Door

When someone who holds years of institutional knowledge leaves, what actually walks out the door with them? Two perspectives, one honest conversation.

Processes and Workflows

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