Your most experienced staff carry decades of processes, exceptions, and judgment calls. And most of it has never been written down. When they leave, it goes with them.
This guide helps local government leaders understand the real risk of undocumented institutional knowledge, and what it looks like to build a system where that expertise can be preserved, searched, and shared across your entire organization.
What You'll Learn:
- Why the real risk isn't turnover. it's operational dependency on undocumented knowledge
- Where knowledge gets lost across permits, procurement, clerk procedures, and more
- Why documentation alone isn't enough and what "accessible" actually means
- What forward-thinking governments are doing to build operational resilience
- How AI supports continuity without replacing the expertise your team has built
