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Government Technology

Under the Hood: How AI Connects to the Systems Your Government Already Uses

"We'd have to rip out everything we already use." It's one of the first objections IT leaders raise when AI comes up, and it's usually wrong, but nobody's walked them through why.

Most local governments are running GIS platforms, permitting systems, and CRMs, and none of that has to change for AI to work. The real question isn't whether to replace your systems. It's how AI plugs into what's already there.

In this session, we'll go under the hood and cover:

  • How AI tools actually connect to existing government systems
  • What integration looks like in practice, without a rebuild
  • Where GIS, permitting, and CRM systems fit into the picture
  • The questions IT leaders should be asking vendors before deploying anything
  • What "technical but accessible" actually looks like for a non-engineering team

This one's for the people who have to make the technical case internally, not just the case for AI in general.

What Happens When Residents Can't Get Through? The Real Cost of Delayed Service

Delayed service has a cost, and it's rarely the one leadership is tracking. It shows up in call volume nobody has time for, in staff who feel like they're always behind, and in resident trust that erodes quietly, one unanswered call at a time.

Resident Communications

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From Content Creator to Insight Owner: Using Constituent Data to Tell Your Government's Story

Every PIO knows the work their agency did this year mattered, they just don't always have the numbers to prove it. This session shows how constituent data, like resident questions, service requests, and resolution times, becomes the backbone of stronger communications: press releases, council presentations, and resident-facing recaps. We reached out to real PIOs before this webinar to find out what they wanted to know, and we'll answer those questions live.

Customer Education

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When Institutional Knowledge Walks Out the Door

When someone who holds years of institutional knowledge leaves, what actually walks out the door with them? Two perspectives, one honest conversation.

Processes and Workflows

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