📅 Date: Thursday, August 27th
⏰ Time: 2PM ET / 1PM CT
📍 Location: Virtual
A resident calls about a permit, a pothole, a late water bill. If nobody picks up, or the answer takes three departments and two weeks to find, that resident doesn't blame the process. They blame the government.
Delayed service has a cost, and it's rarely the one leadership is tracking. It shows up in call volume nobody has time for, in staff who feel like they're always behind, and in resident trust that erodes quietly, one unanswered call at a time.
In this session, we'll walk through:
This isn't about scaring anyone into action. It's about naming a cost that's easy to overlook and making the fix feel doable.
Join us for a grounded look at what's really at stake when residents can't get through, and what it takes to change that.
