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AI tools have been showing up on government websites and phone lines for years now, long enough that most people have already decided what interacting with one gets them: a canned answer, a link to a page, maybe a phone number. That habit formed slowly. The technology underneath has changed fast, and most residents don’t realize a single interaction is often the front door to a much bigger system for delivering service.

Here’s a familiar scene: someone asks a one-word question, gets back something generic, and decides the technology doesn’t work. It’s rarely the technology. It’s usually a best-practices problem, nobody told that person the platform could do more if they asked it better, or that the answer they need might already live in a connected system spanning chat, search, voice, and CRM.

Join this session for a look at how to actually get value out of a connected AI platform for service delivery, not just a single point tool. 

We’ll cover:

• Why so many AI interactions fall flat, and the simple habits that fix it
• Real use cases where AI pulls and connects data across multiple systems, cutting out manual digging
• How a unified platform, one system powering chat, search, voice, and CRM, delivers consistent service across every channel residents use
• What a standardized approach to AI governance looks like once you’re scaling past one use case
• A brief look at how the Missouri Municipal League uses its own assistant, Ken, as one example of connected service delivery in action

Speakers:

• Stuart Haynes & Madison Walker, Missouri Municipal League