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📅 Date: 9/30/26
‍⏰ Time: 2PM ET / 1PM CT

AI tools have been showing up on government websites and phone lines for years now, long enough that most people have already decided what interacting with one gets them: a canned answer, a link to a page, maybe a phone number. That habit formed slowly. The technology underneath has changed fast, and most residents don’t realize a single interaction is often the front door to a much bigger system for delivering service.

Here’s a familiar scene: someone asks a one-word question, gets back something generic, and decides the technology doesn’t work. It’s rarely the technology. It’s usually a best-practices problem, nobody told that person the platform could do more if they asked it better, or that the answer they need might already live in a connected system spanning chat, search, voice, and CRM.

Join this session for a look at how to actually get value out of a connected AI platform for service delivery, not just a single point tool. 

We’ll cover:

• Why so many AI interactions fall flat, and the simple habits that fix it
• Real use cases where AI pulls and connects data across multiple systems, cutting out manual digging
• How a unified platform, one system powering chat, search, voice, and CRM, delivers consistent service across every channel residents use
• What a standardized approach to AI governance looks like once you’re scaling past one use case
• A brief look at how the Missouri Municipal League uses its own assistant, Ken, as one example of connected service delivery in action

Speakers:

• Stuart Haynes & Madison Walker, Missouri Municipal League