October 21, 2026

-

Share This Content:

Strategy & Policy

Stop Shadow AI Without Stopping Your Staff

Wednesday, November 4th @ 2PM ET / 11AM PT

Someone on your team just asked ChatGPT how your agency handles fence permits. It gave a confident answer. It just wasn’t your agency’s answer.

If your staff are already experimenting with AI, that’s a good sign. But when they turn to general-purpose tools on their own, wrong answers are only half the problem. Every policy or resident email pasted into a public tool can leave your agency’s data somewhere you can’t see or control. Before AI becomes part of how your team works, it’s worth knowing what to look for.

What we’ll cover

  • Where general-purpose AI helps staff and where it quietly gets things wrong
  • The security risks of staff using AI tools your agency hasn’t vetted
  • How grounding an assistant in your own documents can improve accuracy and make answers easier to verify
  • The questions to ask any AI tool about accuracy and data security before staff rely on it
  • What a realistic rollout looks like for a small team without a dedicated IT department

Who should attend: City and county managers, administrators, clerks and department heads, especially anyone whose staff has started experimenting with AI on their own.

Speakers: Coming soon!

You’ll leave the webinar with the questions to vet any AI tool your staff want to use, and a clear picture of what safe, accurate AI looks like for your agency.

Whether your team is already experimenting or you’re still writing an AI policy, come with questions. Can’t make it? Register and we’ll send the recording.

What Happens When Residents Can't Get Through? The Real Cost of Delayed Service

Delayed service has a cost, and it's rarely the one leadership is tracking. It shows up in call volume nobody has time for, in staff who feel like they're always behind, and in resident trust that erodes quietly, one unanswered call at a time.

Resident Experience

Read Article

From Content Creator to Insight Owner: Using Constituent Data to Tell Your Government's Story

Every PIO knows the work their agency did this year mattered, they just don't always have the numbers to prove it. This session shows how constituent data, like resident questions, service requests, and resolution times, becomes the backbone of stronger communications: press releases, council presentations, and resident-facing recaps. We reached out to real PIOs before this webinar to find out what they wanted to know, and we'll answer those questions live.

Customer Education

Read Article

When Institutional Knowledge Walks Out the Door

When someone who holds years of institutional knowledge leaves, what actually walks out the door with them? Two perspectives, one honest conversation.

Operations & Workflows

Read Article
cta

How Can We Optimize Your Local Government?

Request Demo