Smarter Social Services with AI

You are on the front lines of helping vulnerable populations, but the demand is high and resources are limited. Use AI-powered chat, voice, and forms to simplify access to housing, food, and crisis programs. The result: faster service for residents, reduced workloads for staff, and stronger support for communities in need.
See It In Action

Remove Barriers to Critical Social Services

Applying for housing, food assistance, or emergency support can be overwhelming. Guide residents step by step through eligibility requirements, clarify program rules, and simplify forms with AI, connecting residents to life-changing services without the confusion or frustration of traditional processes

Agencies Leading the Way

Hundreds of innovative public sector teams across the country are transforming services with Polimorphic.
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What should you look for in an AI solution?

Check out our guide to evaluating government AI solutions to help you make decisions.

Automate the Paperwork, Keep the Human Touch

Repetitive tasks like intake forms, FAQs, and basic eligibility checks shouldn’t take up valuable staff time. Handle these through AI chat and voice tools, freeing staff to focus on the complex, human-centered work they do best.
Reduce Wait Times for the People Who Need It Most
When someone is facing a crisis, waiting weeks for an appointment isn’t an option. Whether it’s setting up a benefits review or scheduling a caseworker meeting, AI-powered scheduling and intake interviews help residents get connected faster.
Multilingual and ADA-Compliant by Default
Equity is non-negotiable in social services. Ensure every interaction is ADA-compliant and accessible, with screen-reader-friendly formats, multilingual support, and mobile compatibility. Plus, people with limited digital literacy can get the same access as everyone else.
Staff Can Make Updates Without Tech Delays
Program information, eligibility requirements, and deadlines change, but waiting on IT slows everything down. With Polimorphic, frontline staff can update messages and forms directly, keeping information accurate and saving valuable time during high-demand periods.
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“Using Polimorphic, we are able to mirror the state's audit process by uploading documents at each step of the audit for each district. This allows subsequent reviewers to quickly verify the documents are present, rather than digging through files, expediting the review process.”
Seth Derner
DSS QA Specialist​​, Gaston County, NC

See It In Action

Delivering Dignity and Efficiency Together

 Balance compassion with urgency every day. Learn how we can help you do both, removing friction from processes, guiding residents clearly through next steps, and ensuring your staff has more time for meaningful human interactions.
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Resources

View All
Records Retention & Exportability: What to Require From Your Vendor
Nothing will burn you faster than picking a system that stores your records but won’t let you get them back out. 
Call Center Software for Government: Capabilities, Integrations, Compliance
Running a call center in government is nothing like running one in the private sector. The stakes are higher. The compliance rules are tougher. And the integrations, or lack of them, can make or break your rollout.
Permitting Software for Governments: What to Know Before You Buy
If you’ve ever spent hours tracking down a missing permit application, juggling resident complaints, or explaining the same process three times in one day, you know permitting isn’t just paperwork.
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